For a hassle-free shopping experience, we request all customers to read this Return & Refund Policy carefully before placing an order. By completing your purchase, you confirm that you have read, understood, and agree to the terms below.
Our Process
All our products are photographed in natural daylight to ensure what you see is as close as possible to what you receive.
For clarity on colour, quality, or size before ordering, please contact our team on WhatsApp for real/live pictures — especially for made-to-order or festive collection pieces. We want you to be fully informed and happy with your purchase before you place the order. Our team is always happy to help clarify any doubts beforehand.
What Happens After You Order
1. Order Placed Once your order is placed, a confirmation message with your order ID will be sent via email/WhatsApp. Please check your inbox (and spam folder) for the same.
2. Quality Check Every product is checked by our team for damages before dispatch.
What Is NOT Considered a Damage
- Detached stones/pearls: Minor loosening of stones or pearls during transit, if the piece is found inside the package, is not considered a damage. If a stone is missing, we can send a replacement stone with your next order.
- Minor handcraft marks: Small metal finishing marks or imperfections are natural results of handcrafted jewellery-making and should be expected, especially in our Budget Friendly range.
- Layers tangling: Chain or layered pieces tangling during transit can usually be corrected at home and is not a defect.
- Earring stem flexibility: Earring backs/stems are intentionally made flexible to accommodate different piercings — this is not a fault.
- Colour variation: Stone and metal tones may vary 5–10% from what is seen on screen due to lighting, photography, and device/screen calibration differences.
Criteria for Returns — NOT Accepted
As policy, we do not accept returns for the following reasons:
- The product doesn’t suit you
- Change of mind after purchase
- Ordered for someone else who didn’t like it
- Order placed on someone else’s behalf
- Ordered by mistake
- Size-related concerns (bangles, bracelets, adjustable pieces)
- Courier/transit delays
- Order arrived after the intended event or occasion date
- Damage caused while wearing/handling the product post-delivery
- Tracking shows “delivered” but customer claims non-receipt
In delivery-related concerns, we are committed to supporting our customers and resolving issues through our courier partners. However, resolution timelines depend on the logistics partner, and we request patience and cooperation during this process. As we work with third-party courier services, we kindly ask that concerns be raised respectfully — any hostility or public shaming of the brand over courier-related delays is not acceptable and will not expedite resolution.
Quality Disclaimer
Products from our Budget Friendly range may carry minor finishing or aesthetic variations that do not affect wearability — these are natural characteristics of the category and not considered defects. We encourage customers to choose confidently between our regular and Budget Friendly ranges based on their finishing expectations. By purchasing from the Budget Friendly range, the customer acknowledges and accepts these natural variances.
Criteria for Returns — Accepted
We do accept returns/replacements for:
- Logistics/transit damage
- Wrong product dispatched by us
How to Report an Issue
Send the following details to info.scubefashions@gmail.com or our WhatsApp business number:
- Full name
- Order ID
- Description of the issue
- Unboxing video (compulsory) — unedited, filmed continuously from the moment the outer package is opened
Issues must be reported within 24 hours of delivery. Reports made after this window will not be considered.
⚠️ Without a complete, uncut unboxing video, damage claims cannot be processed.
Our team will review your report and respond within 2–7 business days.
Return Process (If Approved)
- If the issue is verified as genuine, we will arrange a reverse pickup from your location within 48 hours (subject to pincode serviceability)
- If reverse pickup isn’t available in your area, we will share a return address, and the product must be shipped back within 48 hours of delivery via India Post (economy) or another agreed courier, with the tracking number shared on WhatsApp
- The final decision on return/refund eligibility rests solely with S-cube Fashions
Refunds & Replacements
- Once the returned product is received and inspected, we will notify you via WhatsApp within a reasonable time
- If eligible for a replacement, we will ship the replacement at no additional shipping cost
- If eligible for a refund, the amount will be issued as store credit, valid for 1 month from the date of issue
- Cash or UPI refunds are not provided under any circumstance — all approved refunds are issued as store credit only
- For a package confirmed lost in transit by the courier, the maximum claim amount is ₹2,000 or the invoice value, whichever is lower
Order Cancellations
- Orders can be cancelled or upgraded to a different product of higher value within 2 hours of order confirmation, subject to a 20% cancellation fee
- Orders cannot be cancelled once handed over for dispatch
- For made-to-order/festive customized pieces, an additional cancellation charge of 50% of the product cost applies
Shipping
We currently ship within India only.
Need Help?
- Email: info.scubefashions@gmail.com
- Instagram: @scubejewellery
